Yamaha U.S. Marine Business Unit has promoted Jason Berry to the position of director of marine service.
In his new role, Berry will oversee all US service operations for marine product lines including call centres – both customer and technical, field service, warranty, technical service, training and service publications.
Berry joined Yamaha in 2005 and most recently served as customer experience division manager, responsible for leading and supporting marine field service and call centres for outboard, watercraft and Bennett.
Multiple product lines
Berry began his career as an outboard inside parts sales representative and has held positions including watercraft accessory product planner, parts and accessory sales and marketing supervisor for golf car, snowmobile, watercraft and Yamalube, parts and accessories national sales and field support manager for watercraft, motorsports and golf car and watercraft service manager.
He will report directly to Joe Maniscalco, general manager, marine service.
“Jason’s deep understanding of our service operations and unwavering commitment to customer experience make him the ideal leader for this role,” said Maniscalco. “His broad background across multiple product lines and functions positions him to drive continued excellence in our marine service organisation.”
